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Changes to our order processing

Due to recent issues, we have updated and amended our order processes, regarding the purchase or upgrade of our n4ce USB dongles and software licences.

These changes apply to all purchases, without exception.

USB DONGLES:

* We will no longer dispatch new USB dongle(s) until full payment has been received.

* In the case of upgrades, the upgraded USB dongle will not be dispatched until both full payment and the old USB dongle has been returned.

* Where a USB dongle is being replaced due to loss, theft or damage, the replacement USB dongle will not be dispatched until full payment has been       received.

The new process is now as follows:

a) Order is placed by providing us with either an order number, invoice reference or email of intent to purchase.

b) An invoice for the purchase will be issued.

c) To avoid any disruption to your workflow, a 30-day temporary software licence can be issued (if required) via email, to use whilst payment is made and any old USB dongles are returned to us.

d) Once full payment is received, along with any USB dongles due for return, the new dongle will be dispatched via Royal Mail Special Delivery. 

SOFTWARE LICENCES:

The new process is now as follows:

a) Order is placed by providing us with either an order number, invoice reference or email of intent to purchase.

b) An invoice for the purchase will be issued.

c) A 30-day software licence will be issued via email.

d) Once full payment is received, the 30-day software licence will be extended to the full term of the licence as appropriate.

 

If you have any queries regarding our new processes, please do not hesitate to contact us.

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